- Login to the Client Area.
- Click on the Services.
- Click on the respective VPS product to get to the management page.
- Click on the VNC button.
- Click on the Launch HTML 5 VNC Client. This will open a popup browser.
- The browser will appear and show a screen similar to below. Continue to follow the steps to issue a CTRL - ALT - DEL command.
- Once the browser has opened, press the > button to open the VNC menu.
- More options will appear. Now, click the A button.
- Once clicked, more options will appear. Click the bottom option that displays three keys. This will send a CTRL - ALT - DEL command to the VPS to allow for unlocking.
- Please type in the Administrator password. If you changed the password since ordering, please use that here.
- Click on the Windows Icon.
- Type in Command Prompt and click enter to open the program. Make sure you have Administrator permissions when launching the program.
- Next, type in the following to the program. You should see the following output.
netsh interface ipv4 show subinterfaces
- Now, it is time to change the MTU value. Type in the following to the program in the exact order.
netsh interface ipv4 set subinterface “Ethernet” mtu=1476 store=persistent
- To verify that the MTU value has been changed, enter the following command.
show subinterfaces
- Reboot the VPS to ensure the MTU has been changed across all services. Once rebooted, you should be able to access via RDP again.
Thank you for being a dedicated customer. We very much value all of your business! ❤️