Follow this guide to address “an internal error has occurred.”
- Login to the Client Area.
- Click on the Services.
- Click on the respective VPS product to get to the management page.
- Click on the VNC button.
- Click on the Launch HTML 5 VNC Client. This will open a popup browser.
- The browser will appear and show a screen similar to below. Continue to follow the steps to issue a CTRL - ALT - DEL command.
- Once the browser has opened, press the > button to open the VNC menu.
- More options will appear. Now, click the A button.
- Once clicked, more options will appear. Click the bottom option that displays three keys. This will send a CTRL - ALT - DEL command to the VPS to allow for unlocking.
- Please type in the Administrator password. If you changed the password since ordering, please use that here.
- Click on the Windows Icon.
- Type in Registry Editor.
- Click on it when it appears in the search menu. It will now open Registry Editor.
- Let’s now navigate to the correct directory to resolve this issue. Insert the following directory line into the designated search bar and hit enter.
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
- Now, go to the menu bar at the top and click EDIT → NEW → DWORD (32-BIT) VALUE.
- A new value will be created. You must name it the following:
MaxOutstandingConnections
- Once created, double click on the value and change the value data to 10000. Then, click OK.
- Now, try connecting through Remote Desktop Connection (RDP). It should now work. If you run into any problems, contact support!
Thank you for being a dedicated customer. We very much value all of your business! ❤️