VPS Hosting – Help Desk

Information
- Information
  - FAQs
  - Security Incident FAQs
  - Test Network
  - Support Policy
Client Area
- Security
  - Enable 2FA
  - Get Support Pin
- Integrations
  - Add Sub-User
  - Remove Sub-User
  - Connect Discord Account
- Billing
  - How to Cancel a Service
  - Upgrade/Downgrade Service
  - Activate Affiliate Account
  - Remove Credit/Debit Card
Firewall/Filter Manager
- Getting Started
  - Getting Access To Our Firewall/Filter Manager
  - Login To The Firewall/Filter Manager
- Using The Firewall/Filter Manager
  - Quick-start Guide — Creating Filters, Rules & More
VPS Hosting
- Information
  - Can I change the hostname of my VPS?
- Control Panel
  - Change VPS Password
  - Connect via VNC
- Windows
  - Connect to Windows VPS
  - Error: RDP Black Screen
  - Error: An internal error has occurred. (0x4)
  - XAMPP Error: Port 80 in use
- Linux
  - Connect to Linux VPS
  - Installing Pterodactyl
Web Hosting
- Information
  - Nameservers
  - Log into Hosturly’s cPanel
  - Can I get a dedicated IP for my web server?
- MySQL
  - MySQL Overview
- Security
  - How to Unblock your IP Address
- File Management
  - How to Use the File Manager
  - How to Create a FTP Account
- Email
  - How to Create an Email Account
  - Access your cPanel Email on the Gmail App
- DNS Management
  - Adding DNS records using cPanel
  - How do I connect to your web server without changing my nameservers?
Game Hosting
Dedicated Servers
- Control Panel
  - Adding Sub-Clients to your Dedicated Server
  - Connect to your Server via IPMI
  - Install an OS via Panel
  - Install an OS via IPMI
- Windows
  - Reset Windows Password
- Linux
  - Connect to Linux Dedicated Server
  - Reset Linux Password
Colocation
- Information
  - Shipment Instructions
- Control Panel
  - Connect to your Server via IPMI
  - Adding Sub-Clients to your Server
  - Install an OS via Panel
  - Install an OS via IPMI
More

Information

Can I change the hostname of my VPS?

This guide will demonstrate how you can request for the hostname of your VPS to be changed to something under your own domain.

Control Panel

Change VPS Password

Follow this guide to change your root or Administrator password

Connect via VNC

Follow this guide to connect to your VPS through VNC. VNC is used when you lose access via SSH or RDP. It can also be used to identify issues when booting

Windows

Connect to Windows VPS

Congratulations on your new VPS! Connect to it by following the steps below

Error: RDP Black Screen

Follow this guide to resolve the black screen issue when connecting via RDP

Error: An internal error has occurred. (0x4)

Follow this guide to address “an internal error has occurred

XAMPP Error: Port 80 in use

Follow this guide to address “Port 80 in use by "Unable to open process" with PID 4!”

Linux

Connect to Linux VPS

Congratulations on your new dedicated server! Connect to it by following the steps below

Installing Pterodactyl

Follow this guide to install Pterodactyl on your Hosturly VPS