How to Unblock your IP Address

Overview

If your own IP is blocked, proceed to the Own IP Block section of this guide.

If one of your users/clients has their IP blocked, proceed to the Other User Block section.

Own IP Blocked:

1. Login to the Client Area.

2. Click on the Services.

3. Select your active web hosting service.

4. Once you loaded into your web service, on the sidebar, select the Check Firewall Block.

5. Select the Check Firewall Block button. This will now cross-reference your IP with our database. If found, it will notify you and prompt an unblock button.

6. If your IP is blocked, you will see the following screen. To remove the block, click the Unblock button.

7. Once unblocked, you will see the following screen.



 

Other User Block:

1. Login to the Client Area.

2. Click on the Services.

3. Select your active web hosting service.

4. Once you loaded into your web service, on the sidebar, select the Check Firewall Block.

5. Click on the Search Client IP tab, then enter your client’s IP address. After you enter your client’s IP address, click the Search Client IP button.

6. If your IP is blocked, you will see the following screen. To remove the block, click the Unblock button.

7. Once unblocked, you will see the following screen.