Web Hosting – Help Desk

Information
- Information
  - FAQs
  - Security Incident FAQs
  - Test Network
  - Support Policy
Client Area
- Security
  - Enable 2FA
  - Get Support Pin
- Integrations
  - Add Sub-User
  - Remove Sub-User
  - Connect Discord Account
- Billing
  - How to Cancel a Service
  - Upgrade/Downgrade Service
  - Activate Affiliate Account
  - Remove Credit/Debit Card
Firewall/Filter Manager
- Getting Started
  - Getting Access To Our Firewall/Filter Manager
  - Login To The Firewall/Filter Manager
- Using The Firewall/Filter Manager
  - Quick-start Guide — Creating Filters, Rules & More
VPS Hosting
- Information
  - Can I change the hostname of my VPS?
- Control Panel
  - Change VPS Password
  - Connect via VNC
- Windows
  - Connect to Windows VPS
  - Error: RDP Black Screen
  - Error: An internal error has occurred. (0x4)
  - XAMPP Error: Port 80 in use
- Linux
  - Connect to Linux VPS
  - Installing Pterodactyl
Web Hosting
- Information
  - Nameservers
  - Log into Hosturly’s cPanel
  - Can I get a dedicated IP for my web server?
- MySQL
  - MySQL Overview
- Security
  - How to Unblock your IP Address
- File Management
  - How to Use the File Manager
  - How to Create a FTP Account
- Email
  - How to Create an Email Account
  - Access your cPanel Email on the Gmail App
- DNS Management
  - Adding DNS records using cPanel
  - How do I connect to your web server without changing my nameservers?
Game Hosting
Dedicated Servers
- Control Panel
  - Adding Sub-Clients to your Dedicated Server
  - Connect to your Server via IPMI
  - Install an OS via Panel
  - Install an OS via IPMI
- Windows
  - Reset Windows Password
- Linux
  - Connect to Linux Dedicated Server
  - Reset Linux Password
Colocation
- Information
  - Shipment Instructions
- Control Panel
  - Connect to your Server via IPMI
  - Adding Sub-Clients to your Server
  - Install an OS via Panel
  - Install an OS via IPMI
More

Information

Nameservers

Thank you for purchasing a web hosting plan! Connect your domain now!

Log into Hosturly’s cPanel

This guide demonstrates how you can log into Hosturly’s cPanel to manage your web hosting package

Can I get a dedicated IP for my web server?

This guide demonstrates how you can order a dedicated IP for your web server package

MySQL

MySQL Overview

Follow this guide to create a MySQL user, database, and configure permissions on your cPanel account

Security

How to Unblock your IP Address

We value security and have put in strict policies to ensure protection. As a result, you may trip our security system by accident. Therefore, follow this guide to unblock your IP.

File Management

How to Use the File Manager

Follow this guide to learn how to manage your files on your cPanel account.

How to Create a FTP Account

Follow this guide to create an FTP account on your cPanel account.

Email

How to Create an Email Account

Follow this guide to create an email on your cPanel account.

Access your cPanel Email on the Gmail App

Follow this guide to learn how to log onto your cPanel email on the Gmail app

DNS Management

Adding DNS records using cPanel

Follow this guide to learn how to create DNS records like A records, CNAME records and MX records on cPanel

How do I connect to your web server without changing my nameservers?

This guide is for more advanced clients who choose not to use Hosturly’s cPanel’s DNS management but instead, choose to use their domain’s DNS manager or Cloudflare.